Proper way to close a support ticket

Head Surfer
October 9th, 2008

I get soooooo frustrated when a support ticket is closed without a response. If a hosting company thinks the issue is resolved they should close the ticket, however they should include a reply that asks the client to verify the issue is resolved.

Here’s an example response:

Hello,

There has been no response to this ticket within the last 24-48 hours or this issues appears to be resolved. Therefore, our team has closed this ticket. However, if you feel this issue is not yet resolved or if further assistance is needed please re-open it by replying to this message. Please don’t hesitate to contact us if you’re in need of support!

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